HELP
Frequently Asked Questions
Clear answers before you order.
When will my order ship?
Free standard shipping over $50. Orders usually leave our studio within 2–5 business days.
What is the return window?
30-day hassle-free returns on eligible, unworn items.
How is payment handled?
Online payment is only available when checkout confirms that a provider is active. When enabled, payment is completed on the provider's hosted page and full card details do not pass through or stay on MUTO servers.
Can I change or cancel an order?
Contact support@gomutuo.com as soon as possible with your order number. We cannot guarantee changes after packing or dispatch begins.
How do I choose a product option?
Available colors, sizes and inventory are shown on each product page. Options that are unavailable cannot be added to the bag.
Where can I ask a product question?
Use the Contact Us page or email support@gomutuo.com. Include the product name and the detail you want confirmed.
Still need help?
We typically reply within 24–48 business hours.
Contact MUTO